Michaels apologizes for ‘horrible’ service as shopper forced to use self-checkout – and traditional lanes had no line

A Kroger shopper also claimed that the supermarket chain doesn’t “value people above profit” after finding no cashiers to help them on New Year’s Eve, and threatened to boycott.

“We’re sorry for any inconvenience this may have caused.”

Target caused considerable controversy after it changed all of its self-checkout areas to “Express Self-Checkout” in the spring of last year with a 10-item limit.

Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.

Michaels certainly isn’t the only retailer to come under fire from consumers over the past year for not having enough cashiers or focusing predominantly on self-checkout.

After doing just that, he found no traditional lines available and claimed a Michaels employee even demanded that he use the self-checkout to pay and leave.

They claimed that self-checkout was the only way customers were allowed to pay during their recent trip.

At Target, items are being limited at self-checkout.

Matt explained that he wanted a traditional checkout lane with a cashier to assist him in purchasing his items.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

It’s caused similar complaints, and someone was left confused at their local Walmart a few months ago when employees shut all cashiered lanes and left only self-checkout open with the 15-item limit.

Both Walmart and Target have had individual store locations decide when to open and close the kiosks and how many.

Those with more than 15 items were left with nowhere to turn, and several left their carts behind and walked out.

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

“Hello Matt, thank you for taking the time to share your thoughts with us,” the retailer replied.

Not only did customers claim the limit caused long lines and wait times, but select Target stores significantly decreased their available cashiered lanes, leaving those with more than 10 items little options.

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